Language Coach AI

Terms and conditions of use

1. INTRODUCTION

Thank you for choosing Language Coach AI (COACH AI SL with company number B-44769180, whose registered office is at Calle Clara del Rey 36 28002 Madrid, Spain) (“we, us, our”) to provide you (“you, your, yours, user”) with an online space for learning languages. Our services include personalized AI coaches directing you through a wide variety of learning content, designed to facilitate the learning of languages at all levels, on an application available to download on mobile and/or tablet devices (“Apps”) from our website https://www.englishcoach.ai (“Website”). Access to our content and courses, whether invented or to be invented, is our service to you (“Services”).

Our Services are available at any time. In order to access our Services, whether or not you are an existing or former user, you confirm that you have read these Terms and Conditions of Use (“Terms”). Whenever you use our Services, you acknowledge that you understand and agree to these Terms, and you also agree to our Privacy and Cookie Policies. We may occasionally make changes to our Terms. Your continued use of our Services after any amendments constitutes your acceptance of any such amendments. The updated Terms can be found at /terms. If you do not agree to comply with these Terms, please do not register to use, access or continue to use our Services.

We may terminate your access to the Services if you breach our Terms in accordance with clause 12. Unless explicitly stated otherwise, any new features that are added to the current Services, including the release of new tools and resources, shall be subject to these Terms. We may update or require you to update the Services to implement technical adjustments or make improvements, provided that the Services shall always match the description provided in all material respects.

By using our Services, you confirm that (i) you are at least 18 years old; and (ii) your use of the Services will not violate any applicable law or regulation in the province, state, territory or country in which you reside. If you are under the age of 18, you confirm that you have obtained the permission of your parent, legal guardian, or educational institution, who accepts responsibility for your compliance with these Terms. Users under the minimum age required for digital consent under applicable law in their jurisdiction may only use the Services with the authorization and supervision of a parent, guardian, school, or educational institution. The Services are not intended for use by children under the age of 13.

2. REGISTRATION FOR SERVICES

You must register for an account by signing up with your email address (“Account”). You are responsible for maintaining the confidentiality of your Account details and you are fully responsible for all activities that occur under your Account. Your Account must be used only by you and must not be shared with, or transferred to any other individual.

You must immediately notify us via email: [email protected], of any suspected or actual, unauthorized or fraudulent use of your Account or any other breach of security.

Once you have an Account, you can create an online profile (“Profile”). When creating your Profile, you agree to (i) provide accurate, current and complete information; and (ii) be personally responsible for the information you provide in your Profile. We reserve the right to delete your Profile and suspend or terminate your Account if we, acting reasonably, suspect that any information you provide in your Profile is untrue, inaccurate or does not comply with our Terms.

2A. SCHOOL AND INSTITUTIONAL ACCOUNTS

Where access to the Services is provided through a school, university, language institution or other organization (“Institution”), the Institution may administer Accounts on behalf of students, teachers, employees or other authorized users.

The Institution is responsible for:

  • ensuring that all authorized users comply with these Terms;
  • obtaining any required parental, guardian or legal consents for minors using the Services;
  • ensuring that information provided to us is accurate and lawful; and
  • managing user access to the Services.

Accounts provided through an Institution are non-transferable and may only be used by the individual user to whom access has been assigned.

We reserve the right to suspend or terminate access to Institutional Accounts if the Institution breaches these Terms or any separate commercial agreement entered into with us.

3. PRIVACY POLICY

We take your privacy very seriously. Any personal information you submit to us when setting up an Account shall be subject to our Privacy and Cookie Policies located at /privacy-policy which are incorporated into these Terms. You understand that through your use of the Services, you consent to the collection and use (to the extent stated in the Privacy and Cookie Policies) of this information. You further understand, acknowledge and agree that any personal information you provide on your Profile is in the public domain and is provided at your own risk. We accept no responsibility whatsoever for the use of any personal information you share on your Profile by you or any other individual.

Certain features of the Services may involve the collection and processing of voice recordings, speech data, text inputs, pronunciation analysis and AI-generated conversational interactions for the purpose of delivering language-learning functionality, improving user experience and enhancing the Services.

By using the Services, you acknowledge and agree that your interactions, including audio recordings and messages, may be processed by artificial intelligence systems and trusted third-party service providers acting on our behalf.

We do not permanently store users' audio recordings submitted through the speaking features of the Services. Audio data is processed temporarily for the purpose of speech recognition, pronunciation analysis and providing AI-powered language learning functionality, after which the recordings are deleted or anonymized in accordance with our internal retention practices and applicable law.

For more information regarding how we collect, process, store and protect personal data, including voice and speech data, please refer to our Privacy Policy.

4. OUR CONTENT

Except for the User Content (defined below) all of the content available through the Services (including the right to sue for passing off, design rights, reports, data, databases, tools, code, photographs, pictures, video, interfaces, web-pages, designs, text, graphics, images, information, software (“Software”), audio and other media files, their selection and arrangement, materials and all other intellectual property rights) are owned by us or are licensed to us by a third party (“Our Content”). You acknowledge and accept that you are prohibited from using Our Content except as expressly permitted under these Terms. Our names and logos ‘Language Coach AI’ and ‘English Coach’ are our registered trademark/service mark. You are granted no general right or commercial license with respect to our trademarks, service marks and logos.

5. YOUR LICENCE

Subject to your compliance with these Terms, we grant you a limited, personal, non-transferable, non-sublicensable, worldwide and non-exclusive licence to use Our Content for the exclusive purpose of using the Services for your own personal, non-commercial use (“Licence”). Your Licence to use Our Content is restricted to use of the object code of the Software, and it is a condition of the Licence that, except where permitted under applicable law, you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, rent, lease, loan, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software. You agree not to access the Apps or the Website by any means other than through the interfaces that are provided by us for use in accessing the Service.

6. THIRD-PARTY CONTENT AND LINKS TO THIRD-PARTY WEB SITES

The Services may contain third-party owned content and links to other websites (“Third Party Websites”). We do not endorse, sponsor, recommend, or otherwise accept responsibility for any Third Party Websites. In addition, Third Party Websites are not under our control and we are not responsible for the content or privacy practices of the Third Party Websites, including, without limitation, links contained on Third Party Websites or any changes or updates to Third Party Websites. We may provide third party content and Third Party Websites to you only as a convenience, and the inclusion of such third party content and Third Party Websites is not an endorsement by us in favour of any third party. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through Third Party Websites.

7. USER CONTENT

We encourage learning actively by posting content and keeping your user profile up to date (“User Content”).

You retain ownership of any User Content you submit, upload, transmit or post through the Services.

By posting User Content during your use of the Services, you grant to us a worldwide, non-exclusive, royalty-free licence to host, process, reproduce, modify, adapt, translate, display and use such User Content solely for the purposes of:

  • operating and providing the Services;
  • improving and developing the Services;
  • personalizing the learning experience;
  • ensuring platform safety and compliance; and
  • promoting the Services where you have separately consented to such use.

We actively monitor User Content posted via the Services and reserve the right to remove any User Content that we reasonably determine constitutes inappropriate content, including but not limited to:

  • offensive, abusive, hateful, harmful or threatening material;
  • unlawful, defamatory or fraudulent content;
  • spam or unauthorized advertising;
  • content containing personal information of third parties without authorization;
  • content infringing intellectual property rights;
  • content intended to manipulate, disrupt or interfere with artificial intelligence systems or platform functionality; or
  • content encouraging illegal activity or violence.

You acknowledge that we may preserve and disclose User Content if required to do so by law or where reasonably necessary to enforce these Terms, protect users, or safeguard the Services.

8. USER CONDUCT

You are entirely responsible for the User Content that you Post. You represent and warrant that the User Content which you post and your use of the Services shall not breach any intellectual property rights; cause harm to minors; harass any individual; contravene applicable law; overburden or damage our Services; harvest personal information from other users; or be used to register Accounts on behalf of others.

You must not misuse our Services by knowingly introducing viruses, trojans, worms, or other malicious material, or attempt to gain unauthorised access to our Services. You acknowledge that we may preserve and disclose User Content if required by law or to enforce these Terms. You further agree not to:

  • attempt to manipulate, probe or exploit the artificial intelligence systems used within the Services;
  • use the Services to generate unlawful, deceptive or harmful content;
  • impersonate another person or entity;
  • upload or share sensitive personal information unless strictly necessary for use of the Services; or
  • use automated systems, bots, scripts or scraping tools to access or interact with the Services.

8A. AI SERVICES DISCLAIMER

Certain features of the Services are powered by artificial intelligence and machine learning technologies that generate automated responses, recommendations, feedback and conversational interactions (“AI Services”).

While we strive to provide accurate and useful educational content, AI-generated outputs may occasionally be inaccurate, incomplete, misleading or inappropriate. The AI Services are provided for educational and informational purposes only and should not be relied upon as professional, legal, medical, psychological or educational advice.

You acknowledge that AI-generated interactions may be reviewed, analyzed and processed for quality assurance, safety, research, service improvement and compliance purposes in accordance with our Privacy Policy.

9. SUBSCRIPTION FEES

Our Services can initially be used free of charge. If you decide to advance your learning, we have a range of subscription options (“Fees”). Our Fees are subject to different subscription plans, gift plans and promotions, and we reserve the right to occasionally update our Fees. Fee changes will not affect your existing subscription.

Your subscription may start with a free trial. The free trial period will last for the period specified when you signed up. If you begin your subscription with a free trial, the first billing day will be the day after the free trial expires.

Subscriptions purchased through the Apple App Store or Google Play Store are billed, managed and automatically renewed by the applicable app store provider in accordance with that provider's terms and conditions. You may manage or cancel your subscription through your account settings within the relevant app store platform.

10. CANCELLATION AND REFUND OF SUBSCRIPTION

Subscriptions purchased through third-party platforms, including the Apple App Store and Google Play Store, are processed and managed directly by the applicable platform provider.

As we do not process subscription payments directly, all billing matters, cancellations and refund requests must be handled through the relevant app store provider and are subject to that provider's payment, cancellation and refund policies.

You may manage or cancel your subscription at any time through your account settings within the applicable app store platform. Deleting your Account or uninstalling the App does not automatically cancel your subscription.

To the fullest extent permitted by applicable law, we are not responsible for issuing refunds for subscriptions purchased through third-party app stores.

11. DELETING YOUR ACCOUNT

You can delete your account and terminate your use of the Services at any time by locating the ‘delete profile’ option in the settings section of your Profile. Once you have deleted your Account, your Licence will be revoked and you will no longer have access to your Profile. Please be aware that due to technical reasons beyond our control, it might take some time until your personal information disappears completely from search engines. If you have an active subscription when you delete your Account, you will not receive a refund for any time remaining on your subscription.

12. TERMINATION OF YOUR ACCOUNT BY US

We reserve the right to modify, temporarily suspend or permanently delete your Account and terminate your access to the Services if we have reason to believe that you have breached or acted inconsistently with the Terms. Following termination, your Licence will be automatically revoked. If you have an active subscription when we terminate your Account, you will not receive a refund for any time remaining on your subscription.

13. NO REPRESENTATIONS OR WARRANTIES

We, our officers, employees, contractors, suppliers, affiliates, agents and licensors do not guarantee that our Services will always be available, uninterrupted and free from bugs or viruses. You understand and agree that the Services are provided “as is” and that you use the Services at your own risk. To the fullest extent permitted by applicable law, we expressly disclaim all warranties of any kind, whether express or implied, including but not limited to any implied warranties of fitness for a particular purpose.

14. LIMITATION OF LIABILITY

We, our officers, employees, contractors, suppliers, affiliates, agents and licensors are not and shall not be liable to you for any damages, including but not limited to loss of profit, inaccurate results, loss or corruption of data, inability to access the Services, indirect, incidental, special, consequential or exemplary damages.

The maximum aggregate liability of us to you in relation to any paid Services shall not exceed the total amount of the Fees paid by you to us for the Services in the 12 months prior to the initial action giving rise to the liability. If no Fees have been paid by you and your use of the Services has been limited to the free Services, you shall not be entitled to any damages of any kind.

15. INDEMNITY

You agree to indemnify and hold us, our officers, employees, contractors, suppliers, affiliates, agents and licensors harmless from any losses, damages, costs, expenses (including reasonable legal fees) or other liability, arising out of any claim, demand, allegation or proceeding brought by any third party due to, or arising out of your User Content, your use of the Services, your connection to the Services, your breach of the Terms, or your violation of any rights of another person or entity.

16. GENERAL INFORMATION

Access to and use of the Service will be governed and interpreted in accordance with Spanish law. If you are a consumer and have your habitual residence in the European Union, you also have the protection offered by any mandatory provision of the legislation of your country of residence.

These Terms were originally written in English (UK). To the extent that any translated version of these Terms conflicts with the English version, the English version shall prevail.

Any notices or other communication given by you to us shall be done via email: [email protected].

16A. FORCE MAJEURE

We shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including but not limited to:

  • internet outages;
  • cyberattacks;
  • failures of third-party hosting or AI providers;
  • acts of government;
  • natural disasters;
  • labour disputes; or
  • interruptions to telecommunications or app store services.